Attitude for Every Mood…

{ How to Deal with Negative Effects in the Workplace }

— by Adrianne Robert & Larry E. Collier, Jr., of H.I. Development

Everyone has felt dragged down by someone else’s attitude at work. Has anyone ever felt dragged down by your attitude at work?  How do you react when you hear news people share with you about budget cuts, lay offs and/or employee gossip? If you have a job, you’ve heard negative attitude at some point. Here are some positive pointers to help you deal with setbacks in the common workplace and turn “whiners” into winners”. (source: “Little Red Book of Selling” by Jeffrey Gitomer)

“Be the change you want to see”
How much better can we do our job? Are you focused on achieving the goal or just taking the steps towards that goal? As long as we do our best within the situation we are in, the work will usually take care of itself, if it doesn’t seek help. You will find everyone willing to help someone who always tries their hardest. Simple things such as a weekly “to-do” list will set you apart from the crowd. Make a “to-do” list for the week and then double check it to insure that the items on your list support your departmental goals, while maximizing your time on shift. Don’t worry if you are the only one with a list, working smarter will make you stand out and set higher standards for those around you. Believe me, success is just as contagious as failure. Maybe then your co-workers will find a better outlook for the attitude in the office. Someone once said to me, “If you don’t like change, you are going to like irrelevance even less. So if you want to see changes at work, be that change that you would like to see.”

“Things nor people aren’t as bad as you think they are”
Staying positive is at the core of any good attitude. Studies show that celebrating your coworkers, setting attainable (remember SMART) goals and consistently showing gratitude are all common traits amongst successful businesspeople. Thinking pessimistically only fosters a negative attitude that makes seeing the positives difficult and, in turn, decreases your ability to succeed. Thinking positively lets you see the good things around you and allows you to build off of them, creating an attitude beneficial to advancement.

“Be assertive without being aggressive”
Assertiveness is probably the top trait of those successful in business, however it is often coupled with aggressiveness. The most important thing when attempting to be assertive without being aggressive is communication. When asserting yourself in the office, allow other people as much time to describe their needs as you’ve allowed yourself. When they are expressing their needs, try not to devalue their perspectives; doing so will allow you to stay open to meeting them halfway.

“Be compassionate when dealing with conflict”
No matter where you work, you’ll eventually find yourself in conflict with a coworker. When resolving the matter, make sure you approach the other person with an adequate amount of compassion. We all deal with stress; sometimes it even gets the better of us. Keeping your mind open when resolving conflict will improve your skills at doing so. Being able to effectively deal with interpersonal conflict is a personality trait that is sure to help you advance in any career. Remember we all have a common logic that we share but each of us has our private logic as well. You never know what another person’s private logic may be telling them.

“Have some pride”
The most rewarding career anyone can do is something they take full pride in. H.I. Development is in the hospitality field and we have the responsibility to show our best side to families and travelers staying at our hotels, no matter what our attitudes for the day may be. When you exceed someone’s expectations and go the extra mile to provide the ultimate experience for the traveler, you are leaving an everlasting impression from their visit at your hotel or restaurant. Now THAT is a great feeling!

Whether you are a corporation or an individual, dealing with attitude challenges, you are making the first leap from negative choices to choices that will certainly have a positive impact on yourself, co-workers and family members. “Leading by example” — you need not be the leader to lead by example, however; leading by example may make you the leader and will show your customers that you care and help reinforce your company’s product, increasing sales in the long run. This will cause a chain-reaction and benefit not only the longevity of your company’s future, but more importantly your own attitude for future personal goals.

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